The policy of Handcross Village Butchers is to provide the highest quality service to our customers, ensuring a consistently high standard of safe product, with timely delivery and competitive pricing at all times. 

The company is committed to food quality and safety and has therefore defined and documented policies and objectives based on HACCP principles to ensure that these requirements are adequately met.

A Policy Statement has been published and communicated to the work force. This policy is implemented through a Quality Assurance Policy which: 

a)  Identifies management representatives.
b)  Defines responsibility, authority and inter-relationships.
c) Provides the means by which the company’s objectives shall be acheived.
 
We consider the pursuit of these objectives essential to the long-term growth and survival of our business.   

The company has established procedures, instructions and associated documentation within the Policy which ensure that processes conform to specified requirements and all current relevant legislation. 

The Policy is designed to provide objective evidence which demonstrates that all of our activities are monitored and to ensure absolute customer satisfaction. 

It is recognised that the Quality Assurance Policy requires the total support of management and its effectiveness depends upon the commitment of everybody in the organisation. 

The company have decided that the overall responsibility and authority for all quality assurance systems and the implementation and maintenance thereof will be the responsibility of the following staff :

• Mike Toneri – Managing Director
• Richard Holmes - Finance Director
• David Fewsdale -Sales Manager (Customer Care)
• John Britton – Factory Manager 

These staff shall take the lead in working with various company personnel with day to day operational responsibilities to ensure that all of the company’s quality assurance objectives are achieved.